PHYSICAL THERAPY
Personalized Physical Therapy Care for Recovery and Rehab
Many people think of physical therapy as just a bunch of exercises they’ll never do. Some people have even told us they have stopped PT in the past because they felt ashamed or judged for not following an assigned program. That’s where we’re different….
At Cascade Health Physical and Hand Therapy, we are your health partner, not your drill sergeant. We are dedicated to helping you reach your goals and believe that starts with listening to what’s important to you. You will always receive attentive, one-on-one care and your treatment plan will be something we create together, not a tedious assignment.
Will we suggest therapeutic exercise? Almost always — you can’t move better if you aren’t moving at all. But we’ll work with you to make it a doable, useful and fun part of a holistic approach to improving your quality of life and provide a healthy dose of positive encouragement to empower you along the way.
What to Expect
Your first visit will last one hour. We will do an initial evaluation to assess your condition, beginning with a discussion of your symptoms and history. We may also take measurements of things like your strength, range of motion, balance and neurological function.
We will also talk to you about your goals to understand what you hope to gain from physical therapy. Based on all the information we gather, we will suggest a preliminary treatment plan. Depending on your condition, your plan may include:
✅ An exercise regimen
✅ Balance training
✅ Custom orthotics
✅ Electrical stimulation
✅ Heat and cold therapy
✅ Joint mobilization
✅ Light therapy
✅ Mobilization
✅ Myofascial release
✅ Patient education
✅ Taping
✅ Training in using assistive devices
✅ Ultrasound therapy
✅ Weight training
Your proposed plan is not intended to be set in stone — we encourage you to provide feedback, ask questions and discuss any concerns. We will work collaboratively with you to refine the plan so it fits your needs and lifestyle. We will regularly review and adjust your goals to ensure that you continue moving forward. With your permission, we will also report your progress to your referring or primary care provider.
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Prior to making an appointment, please ask your medical professional if you need a referral or call us for help verifying your benefits. It is your responsibility to verify your insurance coverage and you will be financially responsible for the cost of your appointment if your insurance company denies your claim due to the lack of a referral.
After you have scheduled your first appointment, we will email a link to an online form to complete. If you need the paperwork in another format, please contact us.
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Wear comfortable clothes in which you can exercise and move freely and comfortable shoes such as sneakers. You may change at the clinic if you will be coming from work.
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Valid identification
Insurance card
Co-payment (if applicable)
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We have locations on Suzanne Way and Centennial Loop. Please verify the location of your appointment.
Arrive 15 minutes early to your appointment to allow time for the check-in process.
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You always have the choice to see a physical therapist without a referral. However, many insurance companies require that you get a referral and preauthorization for physical therapy treatment and may refuse to pay your claim if these are not in place by the time of your appointment. If you are unsure if you need a referral or would like to check your benefits, please call us at (541) 342-1632 and we can contact your insurance company as a courtesy to you.
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We contract with the following insurance companies, though your plan may be subject to a deductible, copay or coinsurance amount.
Anthem Blue Cross
All Blue Cross and Blue Shield
First Choice
First Health
Health Net
HMA
Regence
Kaiser (First Choice)
Premera/Lifewise
Medicare
MODA
PacificSource
Providence
United/AARP
Tricare
Triwest/VA
MultiPlan
Medicare
Optum
Samaritan
UMR
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Auto insurance carriers:
• Progressive
• State Farm
• Geico
• Farmers
• USAA
• AAA Auto Insurance
• American Family Insurance,
• Root Auto Insurance
• Safeco
• Travelers
• AutoAAA Auto Insurance
• American Family Insurance
• Root Auto Insurance
• Safeco
• Travelers Auto
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Workers’ compensation insurance:
• Majoris
• SAIF
• Travelers
• Liberty Mutual
• Corvel
• Sedgwick
• CCMSI
• Indemnity
• Hartford
• Safety National Casualty
• Special Districts
• Intermountain
• Gallagher Basset
• Department of Labor
How to Prepare for Your First Visit
Office Policies
Masks Optional
Masks are no longer required in healthcare settings, including Cascade Health offices. For the health of our community, you may be asked to wear a mask if you are experiencing symptoms of illness such as cough, fever, runny nose or sneezing. If you need a mask, we will provide one for you.
Weapons-Free Zone
Weapons are prohibited on the premises of all Cascade Health facilities. No guns are allowed, regardless of whether an individual has a license to concealed carry. The only exception applies to uniformed police officers.
Attendance Policy
If you need to cancel or change an appointment, please call us at least 24 hours in advance. If you miss an appointment, we charge a $25 fee which is your responsibility.
Our Clinics
Cascade Occupational Health
2650 Suzanne Way, Suite 200
Eugene, Oregon 97408
Clinic Hours: 7 a.m. to 6 p.m., Monday – Thursday, 8 a.m. to 5 p.m. Friday
Walk-In Hours: 7 a.m. to 5:30 p.m., Monday – Friday
2-step TB tests cannot be done on Thursdays, or on Fridays when the following Monday is a holiday.
Occupational Health (main):
(541) 228-3100 Fax: (541) 228-3107 Email Us
Physical and Occupational Therapy (Suzanne Way):
(541) 228-3130 Fax: (541) 228-3187
Patient Financial Services:
(541) 228-3060 Fax: (541) 228-3108 Bill Pay
Physical and Hand Therapy
89 Centennial Loop, Suite 2A
Eugene, Oregon 97401
Clinic Hours: 7 a.m. to 5 p.m., Monday – Friday
Physical and Hand Therapy (Centennial Loop):
(541) 342-1632 Fax: (541) 636-3478
How to Explore and Start Physical Therapy
If your physical condition is preventing you from enjoying things you love, call us at (541) 342-1632. Helping people feel their best is our passion and we are happy to answer any questions you have about whether physical therapy is the right option for you. If you decide you’d like to try us, we can assist you in getting the necessary referrals and verify your insurance benefits first.