DIRECTION for Employee Assistance
Employee Assistance Program
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Overview
Life in today's world is complex. At one time or another, everyone faces confusing situations, difficult interpersonal problems and life changes. Sometimes professional counseling is useful in helping deal with issues before they become overwhelming. That's where DIRECTION for Employee Assistance comes in. We provide confidential, professional counseling to help you successfully deal with personal problems that can interfere with everyday functioning.
DIRECTION can help address a broad range of problems including but not limited to: anger managerment, chemical dependency, communication skills, conflict resolution, depression, grief and loss, stress and anxiety.
Employee Assistance Clients
An experienced counselor is just a phone call away. During your first meeting, the counselor will listen to your concerns and together you will identify ways to move past your current situation.
At DIRECTION, all communication is completely confidential. No one in your organization will know you are using our services, unless you choose to tell them yourself.
For current clients, there is no cost for short-term counseling. If more is needed to resolve an issue, your health benefits can be utilized to continue counseling at DIRECTION, or a referral can be made to a prescreened professional.
Counseling services are available to all regular employees and members of their immediate households. For employees who reside outside the Eugene/Springfield area please call the DIRECTION office at (800) 535-1347 to be referred to a professional counselor near you.
Regular office hours are 8:00 AM to 5:00 PM, Monday through Friday. Evening sessions are available by appointment. In the event of an after hours emergency, a counselor will respond as quickly as possible.
Testimonials
"I never thought I would need counseling until a family problem was on my mind all the time. I couldn't get any work done. I was consumed with this issue. I called DIRECTION and one of the counselors helped our family improve our communication and work out solutions to our problems. It's not that the problem went away, but we learned ways to work together and deal with them better."
" I didn't consider myself the kind of person that got depressed. But there was a time in my life I was under so much stress that little by little I felt more and more down. Until, all of sudden, I found myself unable to function like I used to. I called DIRECTION. They kept all of my information confidential. No one at work ever knew that I called. My counselor gave me tools to work through the problem and live a normal life."
"I used to work with this guy that I just did not get along with. Everyone knew we didn't like each other and it was affecting our team. My DIRECTION counselor helped me learn how to not take his comments personally and not escalate a conversation into a confrontation. With some time and practice we were able to develop a working relationship that was good for everyone."
FAQs
- Will our employer know that we've gone to DIRECTION?
Not unless you tell your employer or sign a release. DIRECTION'S relationship with you and your household members is totally confidential.
- Are we required to tell our employer that we have an appointment at DIRECTION?
No. A session at DIRECTION is treated like any other professional healthcare visit.
- How long does it take to get an appointment?
Depending upon the time of day or evening that you need, most appointments are available within a week to ten days
- What happens when our EAP sessions are completed?
There is a charge for counseling services beyond your EAP sessions. It's possible that your insurance will help with this. If you want to continue your work with your DIRECTION counselor, and if your DIRECTION counselor is a provider for your insurance, this is easily arranged. If your DIRECION counselor is not a provider for your insurance, s/he can refer you to a provider who might be another counselor at DIRECTION or a provider in the community. Please ask any questions you have about this.
- What insurances do you take at DIRECTION?
We accept Regence Blue Cross/Blue Shield, Mental Health Match, PacifiSource, PacifiCare, Employer's Health Alliance, Lifewise, ODS, OEA Choice Trust, Workers Comp. Other contracts may be arranged. Please call DIRECTION with any questions or concerns.
DIRECTION does not currently bill Medicare. - Do we see the same counselor for every session?
Yes, unless your counselor, in consultation with you, determines that another staff member at DIRECTION would be more appropriate to assist you.
- What happens if I'm dissatisfied with my counselor?
It's essential that you feel satisfied and confident with your counselor. You can simply ask the receptionist to make an appointment for you with another counselor. You can also discuss your options, if you wish, with your counselor or with Teri Strong, the Director.
- Who has access to the EAP services?
Any employee or household member of our client companies may access services through DIRECTION. A household member does not need to be related to you, but must live at your address.
- What if I need to talk to someone immediately?
There are counseling times set aside each day for emergencies. At night and on weekends and holidays, there is a counselor on call. You would call the DIRECTION phone number to contact that person.
- Do you have counselors available after work hours?
DIRECTION counselors see people as early as 8am, and as late as 7pm.
- What kinds of issues can DIRECTION deal with?
DIRECTION can address a broad range of problems, including but not limited to the following: anger management, grief and loss, communication skill building, depression, family issues, parenting concerns, stress and anxiety, work-related problems, relationship difficulties, trauma, substance use/abuse and recovery, elder care issues, step-parenting, separation/divorce.
- What services does DIRECTION offer for work-related issues?
We provide a number of services for people with work-related concerns, including: conflict resolutions, supervisor consults, team building sessions, individual counseling, coaching and leadership skill building, critical incident debriefing.
- Can I specify a male or female counselor?
Yes. Just tell the receptionist if you have a preference.
- Are there counselors who specialize in different issues or different ages? How would I know who to ask for?
When you call, the receptionist may ask you briefly about your issues so that you can be matched to the counselor best suited to your needs.
- Can my DIRECTION counselor co-ordinate my care with my other healthcare providers if I wish?
Yes. You will need to sign a release in order for him/her to talk with your other providers.
- Will DIRECTION see people from the community who are not part of the EAP network?
Yes. You can call DIRECTION for an appointment if you are not covered by an EAP. Unlike the EAP sessions, though, there is a charge for your appointments as there would be with any other health-care provider. Insurance often helps with these services.
Contact
For more information or to schedule an appointment email or call (541) 345-2800 or (800) 535-1347.